SHIPPING & RETURNS
Shipping Policy
Returns and Exchange of any product is only possible under the following conditions and by replacement.
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NO REFUNDS IN ANY CASE.
ORDERS ONCE PLACED CANNOT BE CANCELLED.
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1. DAMAGED GOODS
We closely inspect every piece of merchandise that leaves our office. If you feel your merchandise is damaged, you must let us know within 5 working days of receipt of goods. .
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2. WRONG ORDERS
If the item you received is not what you originally ordered, please write to us with your order number and name, within 5 working days of receipt of goods. We shall ship the merchandise you requested for, as soon as we receive our wrongly sent merchandise in its original form and packaging.
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We usually take a maximum of 24-48 hours to process and dispatch orders, and we work tirelessly to deliver your KAIA orders to your doorstep. All orders are shipped either via www.expressbees.com or www.shiprocket.com . Once your order is dispatched, you will receive a mail and a text message containing tracking details. Estimated delivery dates, order status and other delivery related information and updates will be provided in the notification. Average delivery time is 2-7 days varying on the basis of pin codes.
*All average delivery periods are tentative in nature. Any natural/ manmade contingency causing delay in transit may arise. We will do our best to expedite delivery in such cases, however, the transit time will remain out of our control.
Return & Exchange Policy
Refunds and exchange without an unboxing video won't be possible (we do help all of our customers if the product breaks during shipping but still a video and picture is a must)